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Kidney Cancer Careline

Here to listen and support.

We know that if you are a patient or a family member of someone who has been diagnosed with kidney cancer, a way to make life easier is to speak to someone.

If you would like to talk to a friendly voice with experience in caring for and supporting kidney cancer patients, our Health Professional team is waiting for you to call.

Our Careline is operated by our Health Professional team who call upon their extensive wealth of knowledge and experience in kidney cancer care to listen and support patients and their families during the difficult time of kidney cancer.

Just call 0800 002 9002 today, and a member of our friendly and helpful Health Professional team will be there for you.

Our opening hours are below, outside these hours, please leave a message and we will call you back as soon as possible.

Careline Number 0800 002 9002

       Current Times
Monday    9am – 4pm
Tuesday   9am – 9pm
Wednesday   9am – 9pm
Thursday   9am – 4pm
Friday   9am – 4pm
Saturday   4pm – 6pm
Sunday   4pm – 6pm

Bank Holiday’s – 10am – 6pm

You can leave a message or email us outside these times.

What is Kidney Cancer Careline?

It is a telephone helpline providing information and support for kidney cancer patients, their carers and families. It became active on 10 March 2011, World Kidney Day.

Who will I speak to?

You will speak to a members of our friendly and helpful Heath Professional team who have extensive knowledge of treating kidney cancer and of the kidney cancer treatment pathway. They are happy to talk with you and offer help and support based on their knowledge of both the disease, and the demands of living with cancer.

How will it help me?

Our Careline provides the means for patients to make contact with someone who understands how you may be feeling. The level of understanding and empathy our Health Professional can provide on the phone offers a great deal of comfort during a cancer journey.

Our Careline can also provide information about the process for accessing the latest treatments for kidney cancer, some of which are not routinely funded by the NHS. We can guide patients and their families through this process, as well as providing information about government funding schemes, such as the Cancer Drugs Fund.

Is there any other support you can offer?

We also offer the UK’s only kidney cancer Counselling Service. It is free and is one-to-one counselling over the phone. To find out more about this and book session with our qualified counsellor, click here

We also hold a number of Living with Kidney Cancer Days around the UK which are free to attend. You can find the closest one to you by clicking here

You can visit our closed Facebook Kidney Cancer UK Patient Support Group. Talk to patients and carers, many in a similar situation to you, in a safe environment, to go to the page click here

We award Patient Support Grants to patients who experience economic hardship because of a diagnosis of kidney cancer. These grants do not cover treatment or medications, but are designed to ease hardship caused by additional costs of travel to appointments, car parking fees, fuel, care or retraining, for example click here for more information

You can always email our patient support team support@kcuk.org or if you would prefer to write to us, here’s our address

Kidney Cancer UK
The Old Granary
Abington Park Farm
Great Abington
Cambridge
CB21 6AX

Would you like to share your experiences?

If you have been diagnosed with kidney cancer, have received surgery, or have cared for someone with the condition and would like to share you experience with others, please let us know by email or by calling 0800 002 9002.

We’re here to help you now – and in the future
This Kidney Cancer Care website will be developed to contain a wealth of information about kidney cancer, which has been written for patients, carers and family members.

The site intends to cover topics such as the signs and symptoms of kidney cancer, how kidney cancer is diagnosed, surgery and current drug treatments for kidney cancer.

In addition, topics such as the roles and responsibilities of health care professionals, diet and complimentary treatments, palliative care, practical advice, and emotions and feelings about cancer will be covered.

There will also be a section on the various guidelines for kidney cancer treatment and the government funding schemes for access to the latest drug treatments. In the meantime, information about kidney cancer can be obtained through KCUK’s website

ribbonKidney Cancer UK, the UK’s leading kidney cancer charity and we offer this as a free service, but you can support our work by making a contribution online

Counselling Service

Should you feel you would benefit from one-to-one counselling over the phone, we are please to announce we provide the UK’s only specialist kidney cancer counselling service. To find out more about this and book session with our qualified counsellor, click here or the image on the right. 

Important notice

All medical information and other commentary and/or material referred to or provided through or by Kidney Cancer UK, and other materials posted on our website or provided through our telephone service are not intended to amount to advice on which reliance should be placed, and is not intended to replace consultation with a qualified medical practitioner. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by visitors to our website or users of our telephone helpline, or anyone who may be informed of any of its contents. 

Bristol Myers-Squibb, Ipsen, BTG Plc, Eusa Pharma have made an unrestricted financial contribution to our Careline service

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